Please ensure the following:
- Printout should be dated within 1 month of the surgery
- Printout should show clearly the IC number, name of the Medisave account holder & the current Medisave account balance
- Soft copies in thumbdrive, CDs are NOT ACCEPTED.
- Emails on the day of surgery are also not accepted. Emails need to be sent 1 week before the surgery date to allow our business office time to verify the account. There is no available internet access in the clinic.
To ensure the privacy of patients, Smilepoint will not go into the patient’s account to check the balance.
After the claim is submitted, The CPF board will write to the Medisave account holder with the total amount that has been deducted from the Medisave account.
If the patient does not submit the above documents before the surgery, the full payment will need to be paid in Cash or Nets.
Documents will then need to be submitted within 5 working days to allow the use of Medisave. In this instance, the money can only be refunded in 3 weeks after Medisave approval & banking clearance. All monies can only be refunded in the form of a crossed cheque to the Medisave account holder’s name and need to be collected & signed for in person.